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Template Letters for you to use

Example Text of Redress Letter - no credit card used

[Your name]

[Your address]

 

[Name of seller]

[Address of seller]

 

Dear Sir or Madam

Consumer Protection from Unfair Trading Regulations 2008 - Part 4A

 

On [Date of Purchase] I went onto your website [Trader’s website] to browse the range of products sold on your site.

 

[Explain what happened and what led to you having a delivery charge dispute]

 

I recently read guidance outlined on www.deliverylaw.uk which is supported by the UK consumer law authorities which said that if I was misled into entering into a ‘contract’ or making a ‘consumer payment’ to a trader for the supply of a product and the misleading information (‘prohibited practice’) was a significant factor in the my decision to enter into the contract or make the payment then I could have a right of redress against the seller.

Consequently, for the reasons outlined above I hereby make the following claim for redress (a discount) under Part 4A of the Consumer Protection from Unfair Trading Regulations 2008 in relation to misrepresentations made by [Trader’s name] leading to my payment of [Enter total PAYMENT company (goods plus delivery)].

 

I assert that my claim meets the conditions set under Regulation 27A of Consumer Protection from Unfair Trading Regulations 2008:

 

  1. By entering into a contract and/or making a consumer payment.
  2. That  the [Trader’s name] trading as [Trader’s website]  engaged in a prohibited practice which was a  misleading action under Regulation 5 of the Consumer Protection from Unfair Trading Regulations 2008.
  3. The misleading action was [describe what particular issue misled you] which is a commercial practice that is both false and deceptive in terms of matters including the price or the manner in which the price is calculated and the existence of a specific price advantage.
  4. The prohibited practices and misrepresentations concerning delivery by [Trader’s name] outlined above was a significant factor in my decision to make a payment.  Accordingly I am in a position to claim for a DISCOUNT reflecting the seriousness of the prohibited practices. 

 

{Note: Here you must assess what you consider is the seriousness of the prohibited practice (25% = minor, 50% = significant, 75% = serious and 100% = very serious).  So if the purchase price including delivery was £400 and you consider the prohibited practice was ‘significant’ then the discount is 50% or £200}.

 

Having considered the situation I hereby wish to apply a discount of [25% or 50% or 75% or 100% (drop-down)] to the total Payment including delivery costs.  This equates to a [discount level multiplied by the total payment] discount reflecting the seriousness of the prohibited practices encountered in my dealings with [Trader’s name].

 

Please ensure payment is made promptly to avoid escalating this dispute.

 

 

Yours faithfully

 

 

 

[Enter your name]

Complete this TEMPLATE LETTER FORM to create your own letter (PDF Format)

 

For further information - See our Redress case study and letter (credit card used)