Template Letters for you to use
Example Text of contract dispute letter
(state your address and date)
(name and address of company)
Dear Sir/Madam
On (date) I bought a (state goods bought) from your website (state website). The price of the (goods bought) was £(state price of goods) and the delivery charge was £(state delivery charge), giving a total price of £(state total price).
(explain basis of dispute)
I have consulted the website www.deliverylaw.uk which is supported by the UK consumer law authorities. Following the guidance on that website, I understand that I have a binding contract for the supply of the goods stated above for the total price stated above. I am not prepared to renegotiate the contract nor pay any higher amounts. I therefore seek performance of the contract by you under the original terms, i.e. delivery of the (goods bought) to my address for a total price of (total price).
I seek confirmation from you that you will honour the contract and will promptly refund any extra monies that you may have taken from my account.
Please respond within 14 days of receiving this letter.
Yours faithfully
(name)
Attachments or other information:
(e.g. email confirmation of contract; screen prints of website, etc)
Example
Great Deals 567 Ltd 123 High Street
1 Retail Street Anytown
Shopville Anytown City
Shopville City AT1 1AB
SH12 3CY 25 November 2021
Dear Sir/Madam
On 01 May 2021 I bought an Apple iPad Air - 64 GB, colour Space Grey from your website www.greatdeals567.com. The price of the Apple iPad Air - 64 GB, colour Space Grey was £620 and the delivery charge was £5.95, giving a total price of £625.95.
I then received a further email seeking an additional £50 for delivery due to where I live.
I have consulted the website www.deliverylaw.uk which is supported by the UK consumer law authorities. Following the guidance on that website, I understand that I have a binding contract for the supply of the goods stated above for the total price stated above. I am not prepared to renegotiate the contract nor pay any higher amounts. I therefore seek performance of the contract by you under the original terms, i.e. delivery of the Apple iPad Air - 64 GB, colour Space Grey to my address for a total price of £625.95.
I seek confirmation from you that you will honour the contract and will promptly refund any extra monies that you may have taken from my account.
Please respond within 14 days of receiving this letter.
Yours faithfully
A N Other Person
Attachments or other information:
email on 1 May 2021 from Great Deals 567 Ltd confirming purchase of iPad
Complete this TEMPLATE LETTER FORM to create your own letter (PDF Format)